1. Is the Touch of Nature website an online version of our catalog?

2. How do I pay for my product?

3. Is it safe to use my credit card online?

4. Will my name or order information remain private?

5. What is Touch of Nature's guarantee?

6. What is Touch of Nature's policy regarding substitutions?

7. Can I return an item I purchased online from Touch of Nature?

8. What if perennials or bulbs fail to grow?

9. What can I expect when I receive my shipment?

10. How soon must I plant my order?

11. How will I know that you have received my order?

12. How long will it take to receive my order?

13. What type of shipping services do you use?

14. Do you offer gift message services?

15. What happens if an item is back-ordered / not available?  When will my credit card be charged?

16. How can I contact Touch of Nature with other questions / problems?

17. What are your shipping charges?

1. Is the Touch of Nature website an online version of our catalog?

No.  We are pleased to offer our online customers a different program than what you normally would expect from a flowerbulb company.  We offer a high quality product, but also gardening information and inspiration.  Our online program offers varieties and combinations to assist you in the arts and crafts of gardening.  

We give you the opportunity to plant a "unique" garden from your neighbor...a garden you would be proud to show off.  Ordinary gardens have bulbs planted in rows like soldiers or in plots of 5 or 10.  We will show you how you can combine varieties and make an impressive "show" that lasts.

2. How do I pay for my product?

We accept the following credit cards:  American Express, Discover, Mastercard & Visa.  Orders totaling over $300.00 can be paid for over 3 months, interest free.  (The full purchase amount is authorized on your credit card up front.)  Your account will be billed in three monthly installments, upon shipment of your product.  Please contact our customer service staff at 1-800-438-9309, code 02 to place an order using our extended payment plan.

3. Is it safe to use my credit card online?

In order to provide our customers with the most secure and private online shopping environment available, Touch of Nature uses state-of-the-art technology to protect credit card and other information you provide when placing an order.

4. Will my name or order information remain private?

Our security system automatically encrypts your personal information including credit card information, name, address and telephone number, so that it can not be read while traveling over the Internet.  We do NOT sell your information to anyone!

5. What is Touch of Nature's guarantee?

If, upon receipt of your shipment, you are not satisfied with the product, notify us within 7 days, return the merchandise to us and we will credit your account for the purchase value of the item, including any sales taxes if applicable upon receipt of the returned merchandise.  Shipping charges are non-refundable.

If, for any reason, the product that you purchased did not perform according to your expectations, we will replace it free of charge in the next growing season.

6. What is Touch of Nature's policy regarding substitutions?

If a plant or bulb is not up to our quality standards, or there is a crop failure, or an unexpected demand for an item and we run out of stock, we will select a comparable substitute of equal or greater value.  If you do not wish for us to substitute your order in these situations, please indicate this at the time of submitting your order.

7. Can I return an item I purchased online from Touch of Nature?

Yes, you can.  Upon receipt of the returned item, we will credit your account for the purchase value of the item, including any sales taxes if applicable.  Shipping charges are non-refundable.

8. What if perennials or bulbs fail to grow?

If your perennials or bulbs fail to thrive, we will gladly replace it the next season, providing we have heard from you within 6 months of your purchase.  We hope you understand that we can not be responsible for extreme weather conditions or improper care.  Detailed growing instructions can be found with each item on our website.  If you have a question, you can also call our customer service staff at 1-800-438-9309, code 02 or email us at faq@touchofnature.com.

9. What can I expect when I receive my shipment?

All bulbs and perennials are packaged in a way that is right for them to survive.  All packages have a sticker identifying the contents and planting instructions.

10. How soon must I plant my order?

All items are shipped around the best planting time for your area.  If you can not plant them immediately, take the bulbs or perennials out of the shipping carton and allow air to circulate around them until you can plant them.

11. How will I know that you have received my order?

You will receive a confirmation of your order by email within 24 hours of placing it.  Please print or make a note of your order number for future reference.  If you do not receive a confirmation, please call our customer service staff at 1-800-438-9309, code 02 right away!

12. How long will it take to receive my order?

Perennials & flowerbulbs will be shipped at the appropriate planting time for your area.  It will be stated in your confirmation approximately when you can expect your shipment.  If a problem arises in shipping your order, you will be notified immediately.

13. What type of shipping services do you use?

Items are shipped via Federal Express, UPS or U.S. Postal Service.  FedEx and UPS do not deliver to P.O. boxes so we do need a physical shipping address for your order.  A phone number is required for all shipments to be processed.  We do not ship to Hawaii, Mexico, Canada or overseas.

14. Do you offer gift message services?

We offer a custom gift-message with a handwritten gift card on any of the items you buy for an additional charge of $3.00 per address.  You can request a gift-message during checkout.

15. What happens if an item is back-ordered / not available?  When will my credit card be charged?

We will email you when a backordered item becomes available for shipping.  You can decide if you still want to receive items that were not initially shipped.  You will not be charged shipping charges for any backordered items.  If an item becomes unavailable, we will notify you immediately.  Your credit card will not be charged for an item that is backordered until that item is shipped.

 16.  How can I contact Touch of Nature with other questions / problems?

Please call our customer service staff at 1-800-438-9309, code 02 between 8:30 AM - 4:30 PM Eastern Standard time Monday through Friday.  You can write us at Touch of Nature, Inc., 1475 Buford Drive, Suite 403-306, Lawrenceville, GA  30043.  Fax us at 1-413-473-9841 or email us at info@touchofnature.com.

 17.  What are your shipping charges?

For Fall & Spring Catalog items, the shipping charges are based on order value and are as follows: